RETURNS

Sgvbicycles aims to ensure that you are completely satisfied with your shopping experience. Just in case you change your mind, we gladly offer returns.

Please return your order in its original form (new, unused and undamaged, with original packaging and retail labels intact) within 30 days of receiving your order for a refund, less shipping costs. Customer is responsible for return shipping costs.

*All items marked 'Sale' and/or 'Clearance' are considered final sale and non-refundable. Sgvbicycles Gift Cards are Final Sale.*

ATTENTION: Returned items on orders with Free Shipping will incur fees if refundable amount puts the order total amount below Free Shipping. If your remaining order total is less than $100, your refund will be reduced by the shipping cost we incur to ship the item to you.

Repack carefully and include additional protective material if necessary. A professional packer is advised for larger packages such as a wheelset, frameset, complete bike, any product that is considered overweight/oversized. If repacked haphazardly, damage will occur while in transit, which will result in either a restock fee or refusal of the return.

Where to Send:

Sgvbicycles

14145 Proctor ave Unit 18

 

La Puente Ca 91746

 

 

Complete the Packing Slip and include it along with the return. If you do not have a packing slip available, you may download and print the RMA Form by hitting the button below:

Complete the Packing Slip and include it along with the return. If you do not have a packing slip available, you may download and print the RMA Form by hitting the button below:

You may contact us by email at sgvbicycles@gmail.com or reach us by telephone at (323) 351-1140 If a product is unavailable, we invite you to sing up on our news letter will send you an automated email the moment we are able to stock the part you are looking for. All Wishlist items are on a first come first serve basis.

 

Free Shipping

Free Shipping is only granted for orders / Products that are select by Sgvbicycles and have freeshipping listed, This Offer does NOT include most wheelsets, complete bicycles or Frames Unless stated.

****Please Note***** Flate Rate Free Shipping its Only itended and Granted For On USA 48 Conected States And WILL NOT COVER SHIPPING FOR ANY OTHER STATE OR PLACE SORRY NO Canada Puerto Rico, Alaska, Hawaii United Kindom Australia ect. just email with your address for a quote.

 

Note: Returned items on orders with free shipping offer will incur shipping fees if refundable amount puts the order total amount below the free shipping offer total. This will be charged or netted from the refundable amount or onto the credit card from the original order.

 

Standard Delivery

 

All orders are shipped Fedex Ground. All orders must have a physical street address to be delivered, no P.O. Box numbers. All addressed must be within the 50 USA States. 

 

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY BIKE?

All orders are shipped within 1 business day (unless the item listing says otherwise), and will be delivered within 1-5 business days according to to the map of transit times below:

 



 

I CAN'T TRACK MY PACKAGE! WHY ISN'T MY TRACKING NUMBER WORKING?

Don't worry! Your package is on its way and will be trackable after 5PM PST on the day you receive your tracking number. We send out shipping confirmation emails with tracking information as soon as we pull your order, but the tracking numbers only become alive after your order has left our warehouse.

International Shipping

 

At present we do not ship internationally. In the event you are interested in purchasing items please e-mail us at info@sgvbicycles.com, with items interested in, quantity, and method of payment to be used. A customer service representative will get back to you.

 

Return & Exchanges

 

Sgvbicycles aims to ensure that you are completely satisfied with your shopping experience, but just in case there is a problem, we gladly offer returns and exchanges. If you are at all unsatisfied with your purchase, you may return the item(s) in its original form (unused, with packaging) within 7 business days of receiving your order for a full refund, less shipping costs. If you have decided to return your merchandise any time after 7 days, you may exchange the item(s), or receive store credit. Returns made after 7 days will be credited at the current selling price.Shipping will be deducted from the return total on all exchanges or returns that no longer meet minimum order free shipping requirements including single item orders that were shipped for free and you are now returning. If you have received a damaged item, or if your order was incomplete, please notify us within 3 business days upon receiving the package. We will send you a pre-paid return label and shipping will be on us.If by any chance you receive an item that is the wrong size, color, or completely different from what you ordered, please notify us within 3 business days to be eligible for exchange. All items marked 'Sale' and/or 'Clearance' are considered final sales and non-refundable.

 

Where to Send

 

Please send items for return or exchange to: Sgvbicycles 14145 Proctor Ave. La Puente Ca 91746

For Returns & exchanges, contacts sgvbicycles@gmail.com or please fill out the return form in full detail and send it along with the item(s) to the Sgvbicycles address.

SGV Bicycles
14145 Proctor Ave #18, La Puente, CA 91746
Telephone
(323) 351-1140
 email 
sgvbicycles@gmail.com
Fax
(626) 330-5741
 
Opening Times
Monday 11:00 am – 5:00 pm
Tuesday 11:00 am – 5:00 pm
Wednesday 11:00 am – 5:00 pm
Thursday 11:00 am – 5:00 pm
Friday 11:00 am – 5:00 pm
Saturday 11:00 am – 5:00 pm
Sunday 11:00 am – 3:00 pm